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What is an Ombudsman? |
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A trained individual who can help if you have a complaint or problem with any long term care service.
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A source to provide information about your rights as a consumer and assistance in exercising those rights.
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An advocate for high standards of quality of care who promotes strict enforcement of those standards.
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A promoter of the highest quality of life for care-dependent Pennsylvanians, 60 years of age and older.
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A consumer representative who works within the legislative and rulemaking process to improve long term care services throughout the state.
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A person who assists long term care consumers in pursuing remedies to their problems.
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Who uses an Ombudsman? |
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Residents of nursing and personal care homes.
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Individuals receiving long term care services in their homes and community.
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Families and friends of individuals who live in nursing or personal care homes.
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Staff of long term care facilities
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Government Agencies
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What kind of issues are handled? |
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Questions about billing and charges, including those covered by Medicare and Medicaid.
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Concerns about the quality of care or treatment from a long term care service provider.
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Appeals regarding transfers, discharges, discontinuance, or changes in services
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Your Rights |
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Older consumers of Long Term Care services have basic and special rights under federal and state law. Some of these rights are listed below:
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RIGHT to know and exercise your Rights
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RIGHT to know about services and charges
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RIGHT to be consulted in planning your medical treatment
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RIGHT to decline medical treatment
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RIGHT to confidentiality of medical records
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RIGHT to privacy in treatment and care
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RIGHT to freedom from abuse, neglect, and exploitation
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RIGHT to freedom from restraints
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RIGHT to express grievances without fear of retaliation
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RIGHTS pertaining to admission, transfers and discharges, including the
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RIGHT to appeal in certain instances
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