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Protective Services Helpline Representative

Protective Services Helpline Representative

Blair Senior Services, Inc., a non-profit Area Agency on Aging, is seeking qualified applicants to answer incoming phone calls from individuals calling to report suspected cases of abuse, neglect, abandonment or exploitation for Pennsylvania residents over the age of 60.  These positions will be Full-Time.  The schedule/work hours for these positions will be first or second shift Monday – Friday.   Following the initial training that will take place in our Altoona office, employees will work primarily from home.

Successful candidates will collect required information from the caller, enter the required data into a database, and forward the information to the appropriate Agency.  There are no sales or cold-call duties associated with this position; rather, the helpline representative will be contacted directly by those seeking assistance. This position requires a cooperative, compassionate and sympathetic listener who has a genuine empathy and respect for individuals seeking assistance.

Qualified applicants must have a high school diploma or equivalent and one year of customer service experience is preferred.  The successful candidate must be patient, kind and empathetic with the caller, be consistent in dealing with repetitive routines working under strict timeframes, and be proficient with their computer skills in order to complete required data entry tasks.  Excellent verbal communication skills are required in order to obtain the required information from the caller.  Providing professional and outstanding customer service is of utmost importance.

The starting hourly wage is $13.16 – $15.79, depending on experience.  We offer an excellent benefit package that includes a generous amount of paid time off available immediately upon hire, a retirement plan with an annual contribution rate of 7.5% beginning on the first anniversary date, and the option for full-time employees to participate in the Agency’s group health insurance plan with a low monthly premium.

Interested applicants should send a completed application (see link below), or a resume with three work-related references to:

Blair Senior Services, Inc.

1320 12th Avenue

Altoona, PA 16601-3308

or via email to:


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